Browsing: Entrepreneurship

Broken (and not worth fixing) | Seth’s Blog In one corner of the parking garage near my office, car satellite radio doesn’t work. This is clearly…

Thanks to Francis Wade for emailing me this review of THIS IS STRATEGY. Francis works in strategy, and I’m so delighted the book resonated the way…

In hospitality and customer service, perfect is elusive. Someone is going to miss a shift, have a bad day, or fail to understand a situation. But…

We’ve forgotten how often society had an answer for that question. Perhaps our shift away from a dictated answer not only gives us freedom, it also…

There are very few activities that are fully reversible. Ice sculpture might be one of them. Once the ice melts, all the effort and information is…

There’s a lot of pressure to make things dumber. Better to make it dumb than to have someone simply walk away, apparently. With so much to…

I love Zamboni machines. They’re ungainly, they’re slow but they’re also majestic. Like an elephant for ice hockey. After each period, when the ice is chopped…

There are lights, camera and action, but mostly there’s the unreality of making it fit. Happily ever after, a climax at just the right moment, perfect…

Points aren’t just for games. Points are how we keep score and decide what to do next. Pick your scorekeeping wisely. Too much focus on the…

There’s the James Bond villian sort of power, based on division, dominance and destruction. This is the short-term power of bullies, trauma and mobs. And then…